Shipping policy

For mainland Portugal our orders will be delivered by Batch. We offer 3 types of shipping:

BATCH- DELIVERY IN 2 HOURS IN LISBON

Orders from 10am to 6:30pm. Every weekday and saturday.

BATCH- SAME DAY DELIVERY IN LISBON, OEIRAS AND CASCAIS

For orders placed until 2pm.

BATCH- STANDARD SHIPPING 48 HOURS

Deliveries in mainland Portugal.

 

For the Portuguese Islands (Madeira and Azores) our orders will be sent by CTT and may take an estimated delivery between 1 to 2 days.

For SPAIN our orders will be sent via Batch and may take an estimated delivery between 2 to 3 days.

For the rest of Europe, our orders will be sent by CTT. The estimated delivery time is between 1 to 5 days.

For USA & CANADA our orders will be sent via CTT and may take an estimated delivery approximately 5 working days. Customs clearance may be required.

 

For any inquiries regarding your order, please e-mail us at info@twozeroworld.com

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@twozeroworld.com. If your return is accepted, we’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Due to customs laws we can only accept returns and exchanges within the European Union, we apologize for that.